Return Policy

At Lucky ✶ RBLS, we want you to love every purchase. If something isn't quite right, we're here to help make the return process simple and straightforward.

Return Eligibility

To qualify for a return, your item must be:

• Unworn, unwashed, and unused

• In its original condition

• Returned with all original tags attached

• Free from stains, odors, pet hair, or signs of wear

Items purchased with a discount or promotional offer are eligible for return unless they are specifically marked as Final Sale at the time of purchase.

US Returns

US customers may request an eligible return within 14 days of the delivery date.

If your return deadline falls on a weekend or public holiday, we will honor return requests submitted on the next business day.

For standard US returns, a $6.99 flat-rate return shipping fee will apply. This fee covers the cost of the return shipping label provided for your approved return.

To initiate a US return, please visit our Return Portal and submit your request using your order information.

If your return request is approved, you will receive a return shipping label through the Return Portal along with detailed instructions on how to send your package.

Approved US returns must be shipped within 5 business days of receiving return authorization.

If you experience any issues accessing the Return Portal, please contact support@luckyrbls.com.

International Returns

International customers may request an eligible return within 30 days of the delivery date.

International customers are responsible for the cost of return shipping for standard returns.

International customers cannot purchase a return shipping label through our Return Portal. Customers must arrange and pay for return shipping independently through a courier or postal service of their choice, such as their local postal service, UPS, DHL, or another reputable carrier.

International customers are also responsible for any customs duties, import taxes, or other fees associated with returning an item, unless the return is due to an item arriving damaged, defective, or incorrect.

International returns must be shipped within 5 business days of receiving return authorization.

All other return eligibility requirements outlined in this policy apply to international orders.

For customers located in countries with mandatory consumer protection or return rights, those applicable rights will continue to apply.

Return Shipping

Return shipping is complimentary if:

• Your item arrived damaged

• Your item is defective

• You received the wrong item

For international orders, customers should contact us before returning a damaged, defective, or incorrect item so we can provide appropriate return instructions.

Non-Returnable Items

The following items are not eligible for return:

• Accessories

• Lingerie and intimate apparel

• Swimwear

• Items marked as Final Sale

• Items included in our Sale collection

• Gift cards

• Beauty products, when applicable

• Items returned in worn, washed, altered, or damaged condition

For hygiene and safety reasons, lingerie and swimwear are not returnable.

Items in our Sale collection are considered Final Sale, even if an individual product page does not display a separate Final Sale tag.

How to Start a Return

All return requests must be submitted through our Return Portal using your order information.

Items sent back without first requesting a return through our Return Portal will not be accepted.

For US customers, approved returns will receive a return shipping label through the portal.

International customers must arrange and pay for their own return shipping through an independent courier or postal service.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive the item you want is to return your original purchase through our Return Portal and place a new order for your preferred style, size, or color.

If you need assistance selecting a replacement item, our team is happy to help.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number along with clear photos of the item and packaging so we can assist you as quickly as possible.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of delivery for any reason and without providing justification, in accordance with applicable consumer protection laws.

Returned merchandise must be in the same condition it was received—unworn, unused, with original tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Approved returns are refunded exclusively as LuckyRbls store credit via an e-gift card issued in USD.

Original shipping fees and applicable return shipping fees are non-refundable.

At our discretion, we may issue a refund to the original payment method in certain circumstances.

Where required by applicable law, refunds will be issued to the original payment method. If approved, the refund will be automatically issued within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

For international orders, customs duties, import taxes, and other import-related charges are also non-refundable unless otherwise required by applicable law.

If 15 business days have passed since your refund was approved and you have not received it, please contact support@luckyrbls.com and we'll be happy to assist.