We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at solesbyrbls@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at solesbyrbls@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Policy

At LuckyRbls, we want you to love every purchase. If something isn't quite right, we're here to help make the return process simple and straightforward.

Return Eligibility

We accept eligible returns within 14 days of your delivery date.

To qualify for a return, your item must be:

• Unworn, unwashed, and unused

• In its original condition

• Returned with all original tags attached

• Free from stains, odors, pet hair, or signs of wear

If your return deadline falls on a weekend or public holiday, we will honor return requests submitted on the next business day.

Items purchased with a discount or promotional offer are eligible for return unless they are specifically marked as Final Sale at the time of purchase.

Return Shipping

For standard returns, a $6.99 flat-rate return shipping fee will apply. This fee covers the cost of the return shipping label provided for your approved return.

Return shipping is complementary if:

• Your item arrived damaged

• Your item is defective

• You received the wrong item

Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale

• Gift cards

• Intimates, bodysuits, swimwear, or beauty products (when applicable)

• Items returned in worn, washed, altered, or damaged condition

Final Sale items will always be clearly identified at the time of purchase.

How to Start a Return

To initiate a return, please visit our Return Portal and submit your request using your order information.

If your return request is approved, you will receive a return shipping label along with detailed instructions on how and where to send your package.

Items sent back without first requesting a return through our Return Portal will not be accepted.

Approved returns must be shipped within 5 business days of receiving return authorization.

If you experience any issues accessing the Return Portal, please contact us through our Contact Us page or email support@luckyrbls.com.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive the item you want is to return your original purchase through our Return Portal and place a new order for your preferred style, size, or color.

If you need assistance selecting a replacement item, our team is happy to help.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number along with clear photos of the item and packaging so we can assist you as quickly as possible.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of delivery for any reason and without providing a justification, in accordance with applicable consumer protection laws.

Returned merchandise must be in the same condition it was received—unworn, unused, with original tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges and applicable return shipping fees are non-refundable.

If 15 business days have passed since your refund was approved and you have not received it, please contact us through our Contact Us page or email support@luckyrbls.com and we will be happy to assist.

at solesbyrbls@gmail.com.